Privacy Policy - HBC Platform

1Introduction

This Privacy Policy ("Policy") governs the collection, use, processing, disclosure, and protection of personal data of the users ("User," "You," "Your") of the HINDU Business Community platform (the "Platform").

The Platform is owned, managed, and operated by SanSra Integrated Business Systems India Pvt. Ltd., a company incorporated under the Companies Act, 2013, ("Company," "We," "Us," "Our").

We are committed to protecting your privacy and processing your personal data in a fair, transparent, and lawful manner, in compliance with the Digital Personal Data Protection Act, 2023 ("DPDPA") and other applicable Indian laws.

By accessing or using the Platform, you signify your consent to the terms of this Privacy Policy. If you do not agree with this Policy, please do not use or access our Platform.

2Definitions

2.1. Consent

By providing us with your personal data or by using the services of our Platform, you are providing your explicit consent to the collection, processing, storage, and sharing of your personal data as described in this Privacy Policy. You have the right to withdraw this consent at any time by contacting us, although this may result in your inability to use the Platform.

2.2. Information We Collect (Personal Data)

We collect information that you voluntarily provide to us to facilitate the purpose of the Platform. This may include:

Personal Data: Means any data about an individual who is identifiable by or in relation to such data.
Processing: In relation to personal data, means an operation or set of operations performed on personal data, and includes collection, recording, organization, structuring, storage, adaptation, retrieval, use, alignment or combination, indexing, sharing, disclosure, dissemination, making available, restriction, erasure, or destruction.
Data Fiduciary: Refers to the Company, which alone or in conjunction with others determines the purpose and means of the processing of Personal Data.

2.5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. We use secure servers, firewalls, and encryption. However, despite our safeguards and efforts, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

2.6. Data Retention

We will retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your membership account is terminated, your personal data will be deleted or anonymized in accordance with our data retention policies and applicable law.

2.7. Your Rights as a Data Principal

As per the DPDPA, you have the following rights regarding your personal data:

The right to access: You have the right to request copies of your personal data that we hold.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request the erasure of your personal data, under certain conditions.
The right to grievance Redressal: You have the right to lodge a complaint with our designated Data Protection Officer (DPO) and, if not satisfied, with the Data Protection Board of India.

2.8. Cookies

Our website uses "cookies" to enhance user experience. Cookies are small files placed on your device's hard drive for record-keeping purposes and sometimes to track information. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent.

2.9. Contact for Privacy Matters

For any questions, concerns, or grievances regarding this Privacy Policy, please contact our Data Protection Officer at:

[email protected]

3Information We Collect

We collect the following types of Personal Data from you to provide and improve our services:

3.1. Identity and Profile Information

Name, date of birth, gender, username, profile picture, and business details such as business name, industry, designation, and years of experience.

3.2. Contact Information

Email address, mobile number, billing address, and business address.

3.3. Verification Information

Government-issued identification (such as Aadhar, PAN card, Passport) and Goods and Services Tax Identification Number (GSTIN) for the purpose of identity and business verification.

3.4. Financial Information

Details related to your chosen membership plan. Please note: We do not store your full credit card, debit card, or net banking details. All payments are processed through a secure third-party payment gateway, which is PCI-DSS compliant.

3.5. Technical Information

IP address, browser type and version, device information, operating system, and login data.

3.6. Usage Information

Data about how you use the Platform, including the profiles you view, the connections you make, the content you post, and your interaction with other users and features.

3.7. Communications

Records of any correspondence and communication between you and us, or between you and other users through the Platform's messaging features.

4How We Use Your Information (Purpose of Processing)

We process your Personal Data for the following legitimate purposes:

To create, maintain, and manage your user account and profile on the Platform.
To facilitate networking, connections, and communication between you and other users.
To enable the discovery of business leads and opportunities as per the core offering of the Platform.
To verify your identity and the legitimacy of your business.
To process membership subscriptions and manage billing.
To communicate with you regarding service updates, transactional messages, promotional offers, and newsletters, subject to your consent where required.
To monitor and analyze usage to improve the Platform's functionality, performance, and user experience.
To enforce our Terms of Service, prevent fraud, and ensure the security and integrity of our Platform.
To comply with our legal and statutory obligations.

5Disclosure and Sharing of Information

We do not sell your Personal Data.

We may share your information only in the following circumstances:

With Other Users: Your public profile information (such as your name, business details, and profile picture) will be visible to other registered users of the Platform to facilitate networking.
With Service Providers: We may share data with third-party vendors who perform services on our behalf, such as cloud hosting (e.g., AWS, Azure), payment processing, data analytics, and customer support. These providers are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.
For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid legal process, such as a court order, subpoena, or government investigation.
Business Transfers: In the event of a merger, acquisition, amalgamation, or sale of all or a portion of our assets, your Personal Data may be transferred as part of that transaction.

6Your Rights as a Data Principal

Under the DPDPA, 2023, you have the following rights regarding your Personal Data:

Right to Access

You have the right to obtain a summary of your Personal Data that is being processed by us.

Right to Correction and Erasure

You have the right to request the correction of inaccurate or misleading data and the completion of incomplete data. You may also request the erasure of your Personal Data that is no longer necessary for the purpose for which it was processed.

Right to Grievance Redressal

You have the right to a readily available means of registering a grievance with us.

Right to Nominate

You have the right to nominate any other individual who, in the event of your death or incapacity, shall exercise your rights.

To exercise these rights, please contact our Grievance Officer.

7Data Retention

We will retain your Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Upon cancellation or termination of your account, we may retain your data for a legally permissible period to comply with our legal obligations and resolve disputes.

8Data Security

We have implemented appropriate technical and organizational security measures, including encryption, firewalls, and secure server facilities, designed to protect your Personal Data from unauthorized access, use, alteration, or destruction.

9Grievance Redressal

In case of any queries or grievances regarding this Privacy Policy or the processing of your Personal Data, please contact our Grievance Officer:

Email: [email protected]

Designation: Grievance Officer

Company: SanSra Integrated Business Systems India Pvt. Ltd.

10Governing Law and Jurisdiction

This Privacy Policy and any disputes arising hereunder shall be governed by the laws of the Republic of India. The competent courts in Vijayawada, Andhra Pradesh, India shall have exclusive jurisdiction over any disputes arising out of this Policy.

11Changes to This Policy

We reserve the right to update or modify this Policy at any time. We will notify you of any material changes by posting the new Policy on the Platform or by email. Your continued use of the Platform after such modifications will constitute your acknowledgment of the modified Policy.

Membership Fees and Non-Refundable Policy

This Membership Fees and Non-Refundable Policy is a part of our Terms of Service and is incorporated herein by reference.

1. Membership Fees

Access to premium features of the HINDU Business Community Platform requires a paid membership ("Membership"). The fees for various Membership plans ("Membership Fees") are listed on our Platform and are subject to change. All fees are quoted in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

2. Acknowledgement of Policy

By selecting a Membership plan and proceeding with payment, you acknowledge that you have read, understood, and agree to be bound by this Non-Refundable Policy.

3. Non-Refundable Policy

All Membership Fees paid to SanSra Integrated Business Systems India Pvt. Ltd. for access to the HINDU Business Community Platform are final and strictly non-refundable.

No Refunds for Non-Use or Partial Use: Once a payment is made, there will be no refunds or credits issued for any reason, including but not limited to, your non-use of the service, partial months of service, or dissatisfaction with the Platform.
Immediate Access to Value: This policy is based on the fact that upon payment, you receive immediate access to our proprietary network, business contacts, leads, and other digital resources. This access constitutes the full value of the service rendered, which cannot be returned.
Cancellation: You are responsible for cancelling your Membership if you do not wish to be charged for future billing cycles. You may cancel your Membership at any time through your account settings. Cancellation will prevent future billing but will not result in a refund of any previously paid Membership Fees.

4. Billing Disputes

For any billing discrepancies, please contact our support team at 96181-93027 within seven (7) days of the charge. We will review the matter, but this does not imply that a refund will be issued.